
CLIENT SERVICE APPROACH

Let’s face it – as a homeowner or homebuyer, the choice of which Realtor you select to help you achieve your real estate goals are substantial. Some tout the size of their teams and number of transactions they close in a year to capture attention. Others only do a scattering of business – typically just helping friends and family to buy or sell a home. It’s a fact that Realtor experience and expertise also varies dramatically from agent to agent, as does the way in which they conduct their business.
I believe my client service approach is somewhat unique within the industry. Unfortunately, the value of personalized service has become lost in today’s hi-tech fast paced world of “get it done as quickly as possible” using Docu-Sign, emails and automated transactions. While those tools are wonderful for efficiency, I feel there’s value in sitting down with a client to discuss what is typically the largest single financial transaction they may make in their lifetime. It deserves more than an email with a request to sign a document. It deserves the time, consideration, and expertise that only personalized service can deliver. Sure, there are times when an electronic signature or email is necessary and most productive. However, whenever and wherever possible – I prefer to provide personal service to answer questions, inform and educate, and discuss options for well thought out decision-making that meets the client’s needs…not mine.